Leadership Coaching
Difficult conversations coaching
Tackle Difficult Workplace Conversations with Confidence and Clarity
The cost of leaders avoiding one conversation is grater than the discomfort of addressing it.
"I empathise with managers who feel ill-equipped to lead inclusively and effectively. Managers are stretched thin, and they don't get the guidance required to navigate the complex dynamics and conversations that come with managing people. Over my 25 years of HR, I saw the frustration of those who attended long, dull training sessions that did not meet their needs.
That's why I created impACT Coaching: one hour practising your most challenging conversation, with a trained actor and HR expert.
Difficult conversations can be overwhelming. But, practising in a safe, low-stakes place lets you experiment and get feedback. When managers learn to handle difficult conversations effectively, it creates a positive team dynamic, reduces the burden on HR and allows you to focus on driving strategic plans for the business."
-Kate Maddison-Greenwell
CEO & Founder, People Efficient
impACT Coaching supports leaders who:
- Know their managers are avoiding conflict. Managers don't have the support or training to tackle difficult conversations with confidence. And when they avoid these tough talks, you end up dealing with the fallout.
- Are often doing reactive work. Time that could have been spent on key strategic projects slips away; no longer driving the business forward.
- Are often seen as the 'bad cop'. While managers dodge responsibility, you pay the price. You're left enforcing accountability that managers sidestep, placing the burden of tough conversations squarely on your shoulders.
It was FANTASTIC. Kate is incredibly insightful into human behaviour and reactions. When describing a difficult conversation she knew right off who I was talking about and could play the part of that person with unbelievable accuracy - even down to the mannerisms! This made the whole role play session feel authentic.
Here's how impACT Coaching works:
Your own impACT Coach. A professional-trained actor and coach with years of experience in creating authentic environment - ones that feel genuine.
Work on YOUR scenarios. The attendee will be able to submit their own unique scenarios or choose one from our selection.
Honest, empathetic and non-judgemental feedback. Receive insights not just on your words and delivery, but also on the impact you have on the other person.
Check out a glimpse of this impACT Coaching session:
Role play is outside my comfort zone but Kate made me feel at ease. We covered a difficult conversation 3 times with her giving feedback and suggestions on how to get more from the conversation. By the third round, I just felt so relaxed because Kate had gently given me all the tools I needed. I'm almost excited to try this out in real life because I feel so much more confident.
Why impACT Coaching?
Unshakeable confidence to handle tough conversations
Practising in a no-stakes environment eliminates fear and hesitation, empowering managers to tackle even the most challenging discussions head-on. Without this, managers avoid conversations, escalating issues and creating unnecessary stress for HR.
Real-world solutions bespoke to you
impACT coaching sessions address specific challenges with actionable strategies, ensuring managers can apply what they learn right away. Generic training wastes time, leaving managers ill-equipped for their real problems.
Mastery of communication under pressure
Learn to stay composed, manage emotions, and lead conversations toward productive outcomes. Emotional reactions damage trust and worsen team conflicts, leading to higher turnover and lost productivity.
Time-saving, cost-efficient leadership transformation
One session can save thousands in employee turnover, grievances, and lost productivity by resolving conflicts before they spiral. Avoiding this training means HR leaders waste time and resources cleaning up preventable issues.
The power of preparation with expert guidance
Kate’s HR expertise and acting background combine to create realistic, impactful coaching that transforms how managers lead. Without this level of preparation, managers risk stumbling through critical conversations, damaging relationships and credibility.
Meet your Lead Coach
Kate Maddison-Greenwell is redefining how business does HR.
Kate is Chief Problem Solver behind People Efficient - a people-first HR consultancy. A unique blend of over 25 years in HR and an acting background. With that she helps businesses build and manage high-performing teams, systems, and processes.
In a world where managers avoid tough talks and HR leaders feel overburdened, Kate steps in to change how businesses manage their people. Kate's innovative approach empowers leaders to take ownership with confidence. It works in complex restructures, leadership training, and coaching on tough conversations.
Credentials
- A Member of the Chartered Institute of Personal and Development (MCIPD).
- 15+ years at Gi group handling over 12,000 employees.
- Co-founder of play production house Rise & Howl.
Kate's already transformed
Looking to learn more?
Check out our What to Expect document to dive deeper into impACT Coaching
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People Efficient Ltd
Tarn House, 77 High Street,
Yeadon, Leeds,
LS19 7SP
Company Number: 11872409
Contact us
support@peopleefficient.co.uk
07397 557761
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