The One Conversation Your Manager Is Avoiding Is Creating the Most Amount of Hassle

Hi, I'm Kate

With over 25 years in HR, I've seen the high cost of avoiding tough conversations. That's why I created impACT—a solution where managers can practice difficult conversations in a safe, low-stakes environment.

At People Efficient, I noticed managers often struggle with these talks, leaving HR to deal with the fallout. impACT helps by giving managers the skills and confidence to handle tough conversations effectively.

By practicing with trained actors, managers enhance communication, reduce HR’s burden, and foster a healthier workplace. At People Efficient, impACT is our latest tool to improve leadership and team dynamics.

Managers not managing?

A manager notices an underperforming employee.

But feeling unprepared and anxious, they avoid the issue. This is something you’ve seen countless times before.

Why? Managers are stretched thin. They don’t have the support or training to tackle these conversations with confidence. And when they avoid these tough talks, who ends up dealing with the fallout?

You do - you always do.

A small problem goes unaddressed. And as always, it escalates.

The employee’s underperformance begins to affect the team, dragging productivity down.

You’re not surprised. You’ve seen it all before.

Managers hesitate, and now you’re putting out the fires they should have handled.

Responsibility shifts—away from where it belongs—with the manager. And it lands squarely on your shoulders.

You’re now burdened with work that isn't yours.

But HR always steps up, don’t we?

Time that could have been spent on key strategic projects slips away. You’re no longer driving the business forward. Instead, your workload increases—not because of your choices, but because you’re left handling the fallout from a manager’s avoidance.

Formal complaints. Grievances. Investigations.

It’s exhausting, and the cycle repeats.

HR becomes reactive, burning through time and resources that should have gone to proactive, strategic initiatives.

Burnout creeps in.

While managers dodge responsibility, you pay the price.

It’s no wonder. They think HR should handle tough conversations.

But you know the truth: they just don’t want to do the work.

And so, the vicious cycle continues.

Meanwhile, employees feel the impact.

The unresolved conflicts create a toxic work environment.

Without proper intervention, tensions rise.

When morale drops, people leave. Turnover skyrockets.

- Problems escalate.
- Team dynamics fracture.
- Productivity slows to a crawl.

Instead of advancing the company, your time is spent firefighting.

And the cost of just one avoided conversation?

It’s staggering.

Not just for you.
Not just for the employees.
But for the entire business.

Turnover rises, legal risks mount, and expensive training programs become necessary.

This entire cascade of problems
—it all starts with one avoided conversation.

YES! I WANT THIS OFFER NOW!

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Many are now generating in excess of $30k per month