Conflict resolution course
Conflict is part of our daily working lives as we work with others with different experiences, objectives and perspectives. It can have a negative impact on our relationships and team dynamics. However, well-managed conflict can bring about positive change…
Less conflict, more resolution
It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.
Being able to communicate successfully is one of the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.
A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation’s productivity and reputation.
In this course you will learn:
- What conflict is and how it affect individuals, teams and the company
- Causes of conflict, and how it escalates when not addressed
- How to build an environment where challenge is embraced
This live, interactive course, tutor-led course will suit leaders or HR practitioners that want to re-frame conflict and reduce grievances.