Conflict Resolution Course

Conflict resolution course

Conflict is part of our daily working lives as we work with others with different experiences, objectives and perspectives. It can have a negative impact on our relationships and team dynamics. However, well-managed conflict can bring about positive change…

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Less conflict, more resolution

It has been found that 85% of employees deal with conflict at work at some point, and 29% of employees deal with it almost constantly.

Being able to communicate successfully is one of the most sought-after soft skills in the workplace, whether you’re dealing with the differences or demands of your employees, colleagues, managers, suppliers or clients.

A conflict that is handled poorly, or not handled at all, can cause irreparable damage to your organisation’s productivity and reputation.

In this course you will learn:

  • What conflict is and how it affect individuals, teams and the company
  • Causes of conflict, and how it escalates when not addressed
  • How to build an environment where challenge is embraced

This live, interactive course, tutor-led course will suit leaders or HR practitioners that want to re-frame conflict and reduce grievances.

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▬ Testimonials ▬

What do others say ....

“Kate has an excellent knowledge of HR and specialises in Employee Relations and leadership/strategy. Kate has a thorough approach and her expert advice is always welcome.”


Lynne Hookway
Head of People Services, Travelodge
“…ultimate professional with extensive expertise across HR and L&D…she is results driven and prides herself on impact and actually delivers!”


Melanie Thompson
Business Owner - The Hamper Pantry/RubeeDigital
“Kate led the company through major change projects and transformations…supporting the team through the pandemic she has been extremely pro-active, compassionate and forward-thinking - consistently ahead of the game.”


Vicky Wilson
Employer Engagement Manager, Gi Group
“…she has a wealth of knowledge over a broad spectrum of areas including HR, People, Recruitment, Training and Employment Law.”


Beth Eley
Regional Director, Randstad
“The environment we worked in provided many staffing challenges which crossed over the boundaries between permanent employed staff and temporary agency staff; Kate's passion for getting everything right first time showed through in all our business transactions. She was a crucial player in resolving these issues. Kate is an astute, knowledgeable and hardworking business woman who I highly recommend.”


Angela Paradise
Director of HR &OD, NHS South East London Clinical Commissioning Group (SELCGG) - working for BMW at the time
“She supported me to see things from the perspective I wanted to be able to. To accept I am enough, it’s OK to want what I want and to invest in myself. Approachable and friendly, Kate instantly put me at ease which made opening up and being honest really easy and when she needed to challenge me it instantly resonated…thank you”


Coaching Client
“Kate was instrumental in the set up stages that included project planning and managing the communication with the Birmingham 2022 HR, recruitment and training teams. Thank you Kate!”


Marie Holding
Commonwealth Games, Birmingham 2022
“Kate is a highly professional manager with a methodical and detailed approach. She has a thorough understanding of our business and its drivers and consistently demonstrates both creativity and pragmatism to ensure our requirements are fully met”


Rob Dyal
HR Manager
“I worked with Kate for 2 years, and she implemented 4 sites that were part of the group that I worked for at the time. Kate was meticulous in her communication and I was always kept updated throughout. Kate ensured that all implementations were smooth and any issues were always made a priority, with a solution presented and in place before the issue became a problem. Kate consistently demonstrated excellent personnel management skills, and was able to negotiate effectively at all levels. I would not hesitate to work with Kate again, and would recommend her to any future clients.”


Lee Nichols
Procurement & Logistics Consultant, Nichols Associates